Bilingual Technical Support Engineer (Japanese / English )

We are seeking technical support staff who will provide assistant to customers of one of the world largest companies. We provide training for you to learn very advanced technologies and offer comfortable workinng environment with competitive compensation.

 

Our Asia-Pacific Support Team is made up of multilingual security experts, providing high quality support to our customers.

 

We are seeking multiple Bilingual Technical Support Engineers. This position will be focused on opportunities in Japan but will also support other opportunities in the Asia PAC region. Strong technical knowledge with great communication skills required.

 

Here at Inspice we not only develop high level of customer interaction, we also develop careers.

 

Be able to read and write in both language Japanese and English is essential.

 

If you thrive on customer satisfaction and are keen to become an expert in IT security, please contact the Recruitment Team today at jobs@inspice.com

 

 

Key Responsibilities:

• Provide superior technical support service through identifying customer issues and offering solutions.

• Provide client support services to assist customers in solving problems.

• Provide technical support via live chat and email. ( Limited telephone support )

• Perform other related duties as required.

 
 

Requirements:

 

• Good communication skills in both Japanese and English

• Be able to provide tech support to Japanese customers in chat and email

• Excellent oral and written communication skills

• Strong analytical and problem solving skills

• Good typing skills

• Ability to work independently and in a team environment

• Willing to work in shifts to meet customers’ needs

• Proficient with Windows-based systems and internet navigation

• Broadband internet with high stability

• Previous experience in technical support via email, live chat, and phone

Plus:

         *   The following are not essential but plus:

• Degree in Computer Science or two ( 2 ) years of related experience.

• 2 years of technical support experience in Japanese.

 

 

Other info:

 

• Contract-to-permanent position

• Telecommuting job

• Skype user preferred
  
  We provide training.