TechTeam Global Inc. is a global provider of information technology and business process outsourcing services. We currently have an opening for a Bi-lingual Japanese/English Speaking Support Technician in our Southfield, MI location.
This position supports Japanese and English speaking end users regarding pharmaceutical issues. Clients include site managers, physicians, nurses, and patients. The project supports those administering and/or participating in clinical drug trials and may require assistance with PCs, laptops, and PDAs, as well as specific software contained on them. Additional duties of the position may include outgoing follow-up calls, ongoing training, reports, and research. Training will be provided.
Candidate must be fluent in reading, speaking, and writing in Japanese as well as English .
Candidate should be experienced in MS Office XP/2003 applications. To be successful you should have basic hardware troubleshooting experience for PC's, printers, laptops, and PDA devices. You must be able to work independently and be able to understand and follow documented processes and procedures; and dedicated to providing high quality customer service. The successful candidate must be able to work between the hours of 8 PM to 6:30 AM EST, Sunday – Thursday to support Japan’s business hours.
We offer an excellent benefits package that includes the following:
-Competitive compensation
-Medical, dental, vision, 401k
-Tuition reimbursement
-Paid vacation
-Paid holidays & personal days
For immediate consideration please email a copy of your resume to syoung1@techteam.com and complete our online application at www.techteam.com/careers. Apply to Job Ref.# 881.
Tech Team Global is a drug free workplace. We reserve the right to require drug & alcohol testing as a condition for employment. All persons shall have the opportunity to be considered for employment without regard to their race, color, national origin or ancestry, age handicap or disability, sex, marital status, liability for service in the armed forces of the United States, citizenship or any other characteristics protected by federal, state or local laws.
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